OGLE IT - TERMS OF SERVICE
Welcome to Ogle It!
These Terms of Service govern your access to and use of the Ogle It digital platform operated by Ogle It (Pty) Ltd.
By creating an account, clicking “I Agree,” or using any part of the Platform, you confirm that you have read, understood, and agreed to these Terms, and any supplementary policies incorporated by reference.
If you do not agree with these Terms, you must immediately cease using the Platform.
1. DEFINITIONS
1.1. “User” means any person or entity who accesses or uses the Platform, including Service Providers, Product Sellers, Clients, Category Leaders, Institutional Users, Scouts, or general visitors.
1.2. “Service Provider” or “Provider” refers to any verified professional who offers services through the Platform.
1.3. “Product Seller” refers to any User who lists or sells physical goods through the Platform.
1.4. “Client” or “Customer” refers to any User seeking services or products made available via the Platform.
1.5. “Category Leader” refers to a User approved for advanced involvement in professional governance systems associated with specific categories on the Platform.
1.6. “Scout” refers to an independent contractor authorised by Ogle It to recruit Providers or Product Sellers prior to, and after, market launch.
1.7. “Content” refers to any information, images, videos, designs, data, ratings, reviews, catalogues, brochures, or material uploaded by a User.
1.8. “Verification Data” refers to CIPC documents, CPD records, identity documents, certifications, licences, and associated documents submitted by Users for verification.
1.9. “AI Matching System” refers to Ogle It’s proprietary algorithm used to assist with intelligent search and Provider or Seller recommendations.
1.10. “Platform Services” refers to all digital services, tools, and functionalities offered by Ogle It through its website, mobile application, or associated systems.
1.11. “Agreement” refers collectively to these Terms, the Privacy Policy, and any other rules or policies referenced herein.
2. ELIGIBILITY
2.1. By using the Platform, you warrant that you are at least eighteen years old and have full legal capacity to enter into binding agreements. If you are acting on behalf of a business or professional entity, you confirm that you are duly authorised to bind such entity.
2.2. You warrant that your use of the Platform will comply with all applicable laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Consumer Protection Act 68 of 2008 (CPA), and all relevant international data protection obligations.
3. ACCOUNT REGISTRATION
3.1. Certain features require completion of a User account. You agree to provide accurate, truthful, and complete information during registration and to update such information promptly should it change.
3.2. You are solely responsible for safeguarding your login credentials and for all activity conducted under your account.
3.3. You must notify Ogle It immediately upon becoming aware of unauthorised access or suspicious activity.
3.4. Ogle It reserves the right to suspend or terminate accounts that breach these Terms, compromise Platform integrity, submit fraudulent information, or present a security or reputational risk.
4. THE OGLE IT ECOSYSTEM
4.1. Ogle It provides a digital ecosystem designed to connect Clients with verified Providers and Product Sellers, facilitate professional discovery, display catalogues and portfolios, post and respond to project requirements, offer AI-driven matching, and enable two-way ratings and professional accountability.
4.2. Ogle It is not a party to any agreement between Users. All engagements, negotiations, payments, deliverables, and contractual arrangements between Users are conducted entirely at their own risk.
4.3. Ogle It does not guarantee the quality, safety, legality, or fitness-for-purpose of any service or product offered by Users and accepts no liability for outcomes of engagements between Users.
5. MANDATORY VERIFICATION REQUIREMENTS
5.1. All Providers and Product Sellers must comply with Ogle It’s verification process. CIPC registration documentation is required for business-related accounts and must be accurate and current. Ogle It may rely on such documents in good faith and assumes no liability for falsified, outdated, or invalid submissions.
5.2. Where applicable, Providers must submit current CPD records. Providers acknowledge that failure to maintain required CPD compliance may affect their visibility or eligibility to offer services through the Platform.
5.3. Product Sellers must clearly disclose whether goods are locally manufactured, bespoke, or imported. Imported items must be identified accurately. Ogle It may prioritise or distinguish listings based on product origin.
5.4. Users submitting documents warrant that such documentation is lawful, accurate, and free from forgery. Any breach may result in suspension or legal action.
6. TWO-WAY RATING SYSTEM
6.1. Users acknowledge and consent to being rated by other Users, and to rating others based on their transactional experience. Ratings form part of a User’s public or semi-public profile and may influence platform visibility, credibility, and AI-driven matching outcomes.
6.2. Ratings must be fair, factual, and non-defamatory. Malicious, discriminatory, irrelevant, or fraudulent reviews may be removed at Ogle It’s discretion.
6.3. The two-way rating system is foundational to Platform trust, and Users agree not to manipulate, coerce, threaten, or improperly influence ratings.
7. AI MATCHING SYSTEM
7.1. Ogle It utilises an AI system to enhance search relevance, match Clients to Providers or Sellers, support fraud detection, and improve Platform performance.
7.2. Users acknowledge that AI-generated matches are probabilistic suggestions and do not constitute endorsements, guarantees, or professional recommendations.
7.3. Ogle It does not warrant the accuracy, completeness, legality, or suitability of AI-generated outputs and accepts no liability for decisions made based on such outputs.
8. SUBSCRIPTIONS, FEES AND BILLING
8.1. Providers and Product Sellers may be required to pay subscription fees based on the applicable pricing model. The Founders Subscription, where applicable, is governed by its promotional terms and is non-refundable except where required by law.
8.2. Standard subscription fees may be charged monthly or annually. Users authorise Ogle It and its payment processors to collect recurring payments using the payment method linked to their account.
8.3. Failure to pay fees may result in suspension or termination of access to Platform Services.
8.4. Ogle It does not provide refunds for partially used subscription periods unless required under the CPA or other applicable legislation.
9. USER DISPUTES AND REFUNDS
9.1. Ogle It is not involved in contractual relationships between Users. Any dispute regarding the quality, delivery, timing, suitability, or legality of services or products must be resolved directly between the parties involved.
9.2. Ogle It does not issue refunds for Provider services or products unless explicitly stated in a specific promotion or mandated by law.
9.3. Ogle It may, at its discretion and in compliance with POPIA, provide relevant account or transaction data to Users or to lawful authorities for legitimate dispute or fraud investigations.
10. DATA PROTECTION AND PRIVACY
10.1. Ogle It processes personal information in accordance with POPIA, ECTA, the CPA, and internationally recognised data protection principles aligned with GDPR standards.
10.2. By using the Platform, you consent to the processing, storage, and transfer of your personal information for purposes including verification, Platform operations, AI-driven functionality, fraud detection, communication, customer support, and compliance.
10.3. Personal information may be transferred outside South Africa to jurisdictions offering adequate protection. Appropriate safeguards will be implemented.
10.4. Users have rights to request access, correction, deletion (subject to retention laws), objection, or restriction of processing, and may withdraw consent where applicable.
10.5. Providers warrant that any client data uploaded to the Platform has been lawfully obtained with explicit informed consent. Providers indemnify Ogle It against liability for unlawful or unauthorised processing of personal information.
11. USER CONDUCT
11.1. Users agree not to:
a) misuse the Platform;
b) upload false or misleading information;
c) impersonate others;
d) engage in harassment, abuse, hate speech, or discriminatory conduct;
e) interfere with Platform systems or security;
f) attempt to manipulate ratings or AI systems;
g) submit forged, altered, or fraudulent documents;
h) violate any South African or international law.
11.2. Breach of this clause may result in immediate suspension or termination of access.
12. SCOUTS AND CATEGORY LEADERS
12.1. Scouts operate under separate contractual agreements and are not employees. Their use of the Platform is subject to these Terms, but these Terms do not constitute their contractual engagement terms.
12.2. Category Leaders may be required to comply with supplementary obligations relating to training, participation in governance processes, contribution to category standards, and cooperation with Ogle It management.
13. INTELLECTUAL PROPERTY
13.1. Ogle It retains all intellectual property rights in its Platform, including algorithms, software, AI systems, logos, interface designs, data structures, and other proprietary material.
13.2. User Content remains the property of the User. However, by uploading Content, the User grants Ogle It a non-exclusive, worldwide, royalty-free licence to use, reproduce, publicly display, distribute, and promote such Content for purposes related to Platform operations and marketing.
13.3. Users may not copy, reproduce, reverse engineer, or exploit any part of the Platform without express written permission from Ogle It.
14. LIMITATION OF LIABILITY
14.1. To the fullest extent permitted by law, Ogle It shall not be liable for any indirect, consequential, incidental, punitive, or special damages arising out of Platform use, including but not limited to loss of profit, loss of data, reputational harm, or service interruption.
14.2. Ogle It does not guarantee any specific outcomes or performance of Services or products offered by Users.
14.3. Ogle It’s total liability to any User shall not exceed the total amount paid to Ogle It by that User in the six months preceding the claim.
14.4. Nothing in these Terms limits liability where such limitation is prohibited by law.
15. TERMINATION
15.1. Ogle It may suspend or terminate any account that violates these Terms, engages in fraud, submits false verification documents, receives consistently poor ratings, abuses the Platform, or jeopardises Platform integrity.
15.2. Users may terminate their account at any time, subject to outstanding payment obligations and applicable retention periods for certain personal data.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1. These Terms are governed by the laws of the Republic of South Africa.
16.2. Any dispute that cannot be resolved informally shall be referred to binding arbitration administered by the Arbitration Foundation of Southern Africa (AFSA).
16.3. Users consent to the jurisdiction of South African courts for interim relief or enforcement of arbitration awards.
17. AMENDMENTS
Ogle It may amend these Terms at any time. Updates will take effect upon publication on the Platform. Continued use after such updates constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
For legal notices or queries, contact:
Ogle It (Pty) Ltd
Email: [email protected]
Website: www.ogleit.com