OGLE IT — REFUND AND CANCELLATION POLICY
This Refund and Cancellation Policy forms part of the Ogle It Terms of Service and governs the cancellation of subscriptions, refunds, termination of Provider or Seller accounts, and the resolution of refund-related disputes.
The Policy applies to all Users of the Ogle It Platform, including Service Providers, Product Sellers, Clients, and institutional Users.
The Policy is drafted to comply with the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and applicable South African legal principles governing digital services and subscription contracts.
1. GENERAL PRINCIPLES
1.1. Ogle It provides digital services, listings, AI-driven matching, visibility tools, verification infrastructure, and professional ecosystem features. These are classified as digital services under South African law.
1.2. Refunds and cancellations operate differently for (a) subscription fees paid to Ogle It, (b) services rendered by Providers, and (c) physical products sold by Product Sellers.
1.3. Ogle It is not a party to any agreement between Users and does not issue refunds on behalf of Providers or Product Sellers unless expressly required by law.
2. CANCELLATION OF OGLE IT SUBSCRIPTIONS
2.1. Users may cancel a subscription to Ogle It at any time through their account settings or by submitting a written cancellation request to support.
2.2. Upon cancellation, the User’s subscription will remain active until the end of the current billing cycle. Cancellation does not entitle the User to a refund for any unused portion of the subscription period, except where required under the CPA.
2.3. Subscription cancellation does not remove the User’s obligation to settle outstanding amounts already incurred prior to the date of cancellation.
3. COOLING-OFF PERIOD UNDER THE CPA AND ECTA
3.1. In accordance with section 44 of ECTA and section 16 of the CPA, Users who purchase a subscription through electronic means may cancel the subscription within seven days after the date of the transaction, provided that the digital service has not already been activated or used.
3.2. If a User accesses or uses any paid feature of the Platform during this seven-day period, the cooling-off right no longer applies.
3.3. Where the cooling-off period applies, Ogle It will refund the subscription fee in full within fifteen business days after receiving the cancellation request.
4. FOUNDERS SUBSCRIPTION POLICY
4.1. The Founders Subscription is offered at a significantly discounted rate in exchange for early participation and long-term commitment.
4.2. The Founders Subscription becomes active immediately upon payment, confers immediate value to the User, and is therefore classified as a once-off, non-refundable digital offering under the CPA, unless:
a) the transaction is void under consumer law;
b) the User exercises a valid cooling-off right before activation; or
c) Ogle It independently determines that exceptional circumstances justify a refund.
4.3. No pro-rata or partial refunds will be issued for the Founders Subscription once activated.
5. REFUNDS RELATING TO PROVIDER SERVICES
5.1. Ogle It does not control or guarantee the quality, timing, legality, professional compliance, delivery, or fitness-for-purpose of services rendered by Providers.
5.2. Refunds for Provider services must be requested directly from the Provider in accordance with that Provider’s individual service terms and refund policies.
5.3. Providers are responsible for issuing refunds where legally required under the CPA, including rightful refunds for unsafe, defective, misleading, or materially non-compliant services.
5.4. Ogle It may, in its discretion, assist with communication or document retrieval but is not obligated to intervene in disputes or enforce refund obligations.
6. REFUNDS RELATING TO PRODUCT SELLER
6.1. Where a User purchases physical products from a Product Seller through the Platform, the transaction occurs directly between the User and the Seller.
6.2. Product Sellers must comply with the CPA’s implied warranty of quality and are responsible for issuing refunds, replacements, or repairs where goods are defective, unsafe, or not fit for their intended purpose.
6.3. Claims for defective or unsafe goods must be submitted directly to the Product Seller within the period required by the CPA.
6.4. Ogle It does not issue refunds for products not sold by Ogle It and is not the merchant of record for such transactions.
7. NON-REFUNDABLE ITEMS
7.1. The following fees and transactions are strictly non-refundable unless required by law:
a) subscription fees for periods already elapsed or partially used;
b) fees relating to verification, profile setup, or listing activation;
c) promotional or discounted subscriptions, including the Founders Subscription, once activated;
d) expired, lapsed, or suspended accounts;
e) administrative fees charged for account reactivation or document resubmission.
7.2. No refunds will be issued where a User loses access due to breach of the Terms, fraud, submission of falsified documentation, or repeated poor ratings or misconduct.
8. PLATFORM SERVICE FAILURES
8.1. Ogle It will use reasonable efforts to ensure continuous availability of the Platform but does not warrant uninterrupted service.
8.2. Temporary outages, maintenance periods, AI-system errors, or verification delays do not entitle Users to refunds unless such failures constitute a material defect under the CPA.
8.3. In cases where Ogle It determines that a material defect occurred, Ogle It may, at its discretion, refund the proportional value of the affected subscription period or offer credit toward future use.
9. CANCELLATION OR TERMINATION BY OGLE IT
9.1. Ogle It may terminate or suspend a User’s account for breach of the Terms, fraud, misuse of the Platform, abusive conduct, or failure to maintain valid verification documents.
9.2. Where termination occurs due to User misconduct, no refund will be issued.
9.3. Ogle It may, in its discretion, refund subscription fees where termination occurs due to an error on the part of Ogle It or where the User was not at fault.
10. USER DISPUTES RELATING TO REFUNDS
10.1. Users must first attempt to resolve refund-related disputes directly with the Provider or Seller concerned.
10.2. Where a dispute cannot be resolved, Users may request that Ogle It review the matter for administrative clarity only. Ogle It may provide account logs, communication summaries, or verification details where permitted by POPIA.
10.3. Ogle It does not adjudicate disputes between Users and does not have authority to compel refunds from Providers or Sellers.
11. METHOD AND TIMELINE OF REFUNDS
11.1. Where Ogle It is responsible for issuing a refund under this Policy, such refund will be processed to the original payment method unless otherwise required by law.
11.2. Refunds will be made within fifteen business days after approval of the refund request, subject to banking delays and payment-gateway processing times.
11.3. Ogle It is not responsible for delays caused by financial institutions, payment processors, or cross-border transfer requirements.
12. FRAUD, MISUSE AND CHARGEBACKS
12.1. Users may not initiate chargebacks without first notifying Ogle It and giving Ogle It an opportunity to resolve the issue.
12.2. Unwarranted chargebacks constitute a breach of these Terms and may result in account suspension, termination, or legal action.
12.3. Where a chargeback is found to be fraudulent, Ogle It may recover the disputed amount, administrative fees, and associated losses from the User.
13. AMENDMENTS TO THIS POLICY
13.1. Ogle It may amend this Policy at any time in accordance with the Terms of Service. Updates become effective upon publication on the Platform.
13.2. Continued use of the Platform constitutes acceptance of the revised Policy.
14. CONTACT INFORMATION
Users may submit cancellation requests, refund enquiries, or questions regarding this Policy to:
Ogle It (Pty) Ltd
Email: [email protected]
Website: www.ogleit.com